How do I check the status of my repair?
Short answerSend us your ticket or estimate number, or the name on the repair. We’ll tell you where it stands and what’s next.
How a repair moves
Six stages
ReceivedWe open your box or check it in at the counter.
IntakeWe email you a short intake form.
InspectionWe find what’s wrong on the bench.
EstimateWithin 2 business days of check-in. Completely free.
Repair & testOnly after you approve it.
Back to youReturn shipping with tracking, or pickup.
Details
Status questions
What should I include when I ask?
- Ticket or estimate number (if you have one)
- Aircraft or item model
- Name or organization on the repair
Did you get my package?
Check your carrier tracking first. After we open your box, we email you a short intake form, so that email is your confirmation.
How long will my repair take?
Your estimate goes out within 2 business days of check-in.
Repair completion time: Coming soon
What if parts or service have to come from the manufacturer?
Coming soon
Our agency needs the aircraft back quickly
Tell us when you contact us and in the note in your box. Coming soon
It’s ready. How do I get it back?
Return shipments include a tracking number sent to your email.
Payment at pickup or return: Coming soon
Keep reading
Related answers
Estimates, Approval & Payment
Approving your estimate and paying
Nothing is repaired until you approve it.
Shipping, Drop-off & Returns
How to ship your drone to us
Pack it tight, leave the batteries home, ship UPS.
Estimates, Approval & Payment
How much will my repair cost?
We don’t guess prices online. Every repair starts with a free estimate.
Ready? Start a repair
Estimates are completely free. If we don’t fix it, you don’t pay.
Start a repair Back to the Help Center