Approving your estimate and paying

Short answerReply to your estimate to approve it. Nothing is repaired until you do.

From estimate to repair

How approval works

ReviewRead your written estimate.

ApproveReply to the estimate email with your approval and estimate number.

RepairWe repair and test it.

ReturnWe confirm return shipping or pickup.

Details

How do I approve?

Reply to your estimate email saying you approve, and include your estimate number. You can also contact us.

When do I pay?

If we don’t fix it, you don’t pay. When payment is due: Coming soon

How can I pay?

Coming soon

Paying with a purchase order (agencies and businesses)

Send your purchase order number with your approval. Coming soon

We’re tax-exempt

Send your tax-exempt certificate with your approval so it’s on file before you’re invoiced.

Our purchasing office needs vendor paperwork

Ask us. We can send standard vendor paperwork, such as a W-9, to your purchasing office.

Insurance is paying

We can provide a written estimate and damage findings for your insurer. Your insurer decides the claim.

Can I change my mind after approving?

Keep reading

We don’t guess prices online. Every repair starts with a free estimate.

Send us your ticket or estimate number and we’ll tell you where it stands.

Pack it tight, leave the batteries home, ship UPS.

Estimates are completely free. If we don’t fix it, you don’t pay.