How to ship your drone to us

Short answerRemove batteries, cards and props. Send the aircraft and remote. Pack it so nothing moves. Keep the tracking.

Drone and controller beside a hard case on the ground

Packing checklist

Four steps

Take out what we don’t needBatteries, memory cards and propellers stay with you. Do not ship batteries.

Send aircraft + remoteFor an aircraft repair, we need both. Leave the gimbal guard on.

Pack it tightBubble wrap or paper on every side. Hard case is fine; take the wheels off.

Ship UPS & trackUPS is our preferred carrier. Insure it for its value and keep the tracking number.

Full ship-in page

Where to send it

Our bench

Ship toOhio Drone Repair
2236 North Cleveland Massillon Road, Suite A, Akron, OH 44333

ReceivingMonday–Friday, 9am–5pm

CarrierUPS preferred

Ticket #If you have one, write it on the packing slip and the outside of the box.

Details

Shipping questions

What goes in the note inside the box?

Your name
Phone number or email
Return address
What happened, in a few sentences

Payloads and cameras

Send the payload and its case only. Not the mount, not the screws.

Why no batteries?

We don’t need them to start, and batteries are a shipping hazard. Keep them with you. Coming soon

What if the carrier damages or loses it?

Loss or damage in transit is between you and the carrier, so insure the parcel for what’s inside. Carriers often damage hard-case wheels, and that damage isn’t covered, so take them off.

Which carrier should I use?

UPS is our preferred carrier. Whatever you use, insure the parcel and keep the tracking number.

What happens when it arrives?

We email you a short intake form and inspect it. Your free estimate goes out within 2 business days of check-in. Nothing is repaired until you approve it.

How does it come back?

You’ll get a tracking number by email.

Payment before return: Coming soon

Can I drop it off instead?

Yes. Bring it to 2236 North Cleveland Massillon Road, Suite A, Akron, OH 44333, Monday–Friday, 9am–5pm.

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