Gimbal and camera problems

Short answerTry a few safe checks first. If the problem stays, stop flying and send it in for a free estimate.

Symptoms

What are you seeing?

Black or no videoFeed won’t show in the app.

Gimbal won’t moveStuck, tilted, or a gimbal overload warning.

Shaky or “jello” videoWobble or ripples in footage.

Tilted horizonImage sits crooked.

Spots on thermalBurn marks or blotches in the IR image.

Blurry or foggySoft image or haze inside the lens.

Try this first

Safe checks

Remove the coverTake off the gimbal guard before powering on.

Restart bothPower-cycle the aircraft and the controller.

Update firmwareUse the manufacturer’s official app. For card-based payload updates, keep only one firmware file on the card.

Calibrate & cleanRun gimbal calibration in the app. Clean the lens. Check props for damage.

Details

It started after a crash

Impacts often damage the gimbal or its ribbon cable. Stop flying and send it in.

Shaky or “jello” video

Check for bent or chipped props and loose gimbal dampers. If it stays, send it in.

Spots or burns on a thermal image

Never point a thermal camera at the sun or a laser. Doing that can damage the sensor permanently. Coming soon

Fog inside the lens

Let it dry in a dry room. Don’t heat it. If the fog comes back, send it in.

A firmware update failed

Don’t power off during an update. If it keeps failing, contact us before trying again.

Is it covered?

Coming soon

Keep reading

Estimates are completely free. If we don’t fix it, you don’t pay.